Return Policy


Our goal is 100% customer satisfaction. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

Refunds 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To request a refund, please email contact@tylerthomasonphotography.com.

  • Order number
  • A brief explanation as to why you would like a refund

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@tylerthomasonphotography.com.

Sale items 

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Updated November 04, 2017